Technical Support Specialist with English C1
SaaS platform, top communication skills
Remotely 100% or Wroclaw, Poland
Alpharec is an excellent recruitment agency operating in an international environment since 2006. Our clients represent the following industries: IT & Engineering, new technologies, production and professional services for business. We recruit programmers, engineers, experienced specialists, industry experts, sales masters and managers. Thanks to valuable experience, know-how and very hard work we deliver results to our clients, fantastic and admired employers.
This time, for our fantastic Business Partner (an international software company developing own SaaS products available globally) we are recruiting for the position of:
Technical Support Specialist with English C1+ (SaaS platform) – Remotely 100% or Wroclaw, Poland
Intro:
We are looking for a tech-savvy and detail-oriented Technical Support Specialist to join a product-focused SaaS company working on a globally used platform. The ideal candidate is someone who thrives in dynamic environments, communicates clearly, and enjoys solving real-world problems in collaboration with developers and other teams.
We’re looking for a Technical Support Specialist to join one of our long-term clients — a product-focused and engineering-minded SaaS company building a powerful and flexible web platform used by clients across the globe. This is a hands-on, problem-solving role at the intersection of technology, customer experience, and product development.
We’re seeking someone who is curious, resourceful, and communicative — someone who quickly adapts to new tools, thrives in a dynamic environment, and enjoys helping others succeed by making technology work smoothly.
We’re Looking for Someone Who:
- Can communicate clearly and work well in a collaborative team.
- Is comfortable working with web-based platforms and eager to learn how complex systems behave.
- Can analyze problems, spot patterns, and think critically under time pressure.
- Communicates clearly, confidently, and with empathy — both in writing and during live conversations.
- Likes to collaborate with developers, product owners, and clients to get to the heart of technical issues.
- Is proactive, self-organized, and takes pride in getting things done — even when the answer isn’t obvious.
Expectations (knowledge / experience / skills):
Knowledge and Experience:
- Very good command of English (C1 or higher) — both written and spoken.
- Ability to communicate clearly, professionally, and with empathy — especially in writing.
- Curiosity and willingness to understand how software works “under the hood.”
- Confidence in learning new systems and navigating unfamiliar tools.
- Basic understanding of how web-based platforms function (e.g., what is a browser-based app, how settings/configurations work).
- Comfort using a computer and the internet in a professional, task-oriented way.
- Ability to stay calm and focused when solving problems under time pressure.
- Strong organizational skills and attention to detail.
- Familiarity with HTML, CSS, or JavaScript
- Any experience in software support, QA, customer service, or web development
- Knowledge of tools like Jira or any web platform admin panels
- German language skills
Education and Certification:
- Bachelors degree or higher
After employment:
- Full-time and long-term cooperation
- Salary: up to approx. 9.000 PLN gross / month (employment contract) or equivalent net on B2B: up to approx. 11.000 PLN plus VAT / month. Final offer depends on your experience, skill set, and fit for the role
- B2B contract is slightly preferred, but UoP is also possible
- 100% remote work is possible, but we prefer candidates based near Wrocław who are open to occasional team meetups
- Direct contract with a company registered in Poland (no outsourcing)
- Supportive, down-to-earth team with flat structure and strong peer culture
- Flexible working hours and a healthy work-life balance. Possible working hours are 8-16 and 14-22, but can be other depending on your preference.
- Work that’s both meaningful and varied — real problems, not just tickets
- A lot of independence and ownership over your daily work
- International working environment
- Room for growth — many team members move into tech, product, or delivery roles over time
- Office located in the center of Wrocław (Old Town), available for optional use
- Standard benefits + some internal team initiatives to keep work enjoyable
If you are interested to work with us, please send your CV in English at:
Subject: Technical Support Specialist with English (SaaS platform) – Remotely 100% or Wroclaw, Poland
Please be informed that we reserve ourselves the right to contact only with selected candidates.
Please add the following statement to the application each time: „I agree to the processing by Alpharec Sp. z o.o. my personal data disclosed in the application documents in accordance with the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016. on the protection of individuals with regard to the processing of personal data and on the free movement of such data and the repeal of Directive 95/46 / EC (general regulation on data protection) for this and subsequent recruitment processes carried out by Alpharec Sp. z o.o., for a period of 2 years from the date of submitting my data.”
In addition, we inform: The administrator of your personal data acquired in the recruitment process is Alpharec Sp. z o.o. with headquarters in Wrocław, ul. Pomorska 32. You can contact the Inspector of Personal Data Protection using the address: data@alpharec.com. Personal data will be processed in order to carry out recruitment processes (legal basis: Article 22¹ § 1 of the Labor Code in relation to Article 6 (1) c. Regulation of 27 April 2016. Regulation of the RODO as part of the implementation of the legal obligation on the data administrator). Providing data is voluntary, but necessary to participate in recruitment processes. Entrusted personal data will be kept for a period of 2 years from the date of their transfer. Expected categories of recipients of data: recruiters and persons deciding about employment on the part of our clients. Applicable rights: the right to request the administrator to access personal data relating to himself, rectify them, remove or limit processing, as well as the right to object and the right to transfer data and the right to file a complaint to the supervisory body.
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