CUSTOMER SUCCESS SPECIALIST

German & English. Own SaaS products for global players. Remotely 100%.

Alpharec is an excellent recruitment agency operating in an international environment since 2006. Our clients represent the following industries: IT & Engineering, new technologies, production and professional services for business. We recruit programmers, engineers, experienced specialists, industry experts, sales masters and managers. Thanks to valuable experience, know-how and very hard work we deliver results to our clients, fantastic and admired employers.

This time, for our fantastic Business Partner (an international software company developing own products for global players) we are recruiting for the position of:

CUSTOMER SUCCESS SPECIALIST (German & English, IT, SaaS) – Remotely 100%

Intro:

We are looking for a Customer Success Specialist who is fluent in English and German and has a desire to contribute in a fast-paced collaborative startup environment.

Responsibilities:

day-to-day support for customers from all over the world, with a focus on German-speaking customers
being a trusted advisor to our customers
collection of information from customers
preparation of high quality and timely responses to requests received
managing bug fixing & apps’ amendments requests
conducting product training for customers
creation of presentations and customer offers in English and German
scheduling and participation in business meetings and calls
after-sales customer service and support
working with other teams to improve and grow sustainable customer happiness

Expectations (knowledge / experience / skills):

Knowledge and Experience:

Fluency in English and German and ideally in another European language along with excellent, interpersonal, written and oral communication skills (minimum C1),
Minimum 4 years experience in working in a customer service, sales support or similar department
Proactive, self-directed and client-focused attitude
The ability and desire to work in a startup team environment
Excellent writing, presentation and communication skills
Exceptional organisational skills
Ability to work under pressure and to manage numerous client-related projects simultaneously
Expressing strong interest in new technologies, app development
Knowledge of Trello, Jira, Slack, Confluence, Wrike, Google tools
Experience working with B2B clients
Must have experience in IT/Technology companies with complex software products/platforms
SaaS experience – nice to have

Nice to have:

Open to working as a self-employed person (B2B contract)

Education and Certification:

BA title in e.g. management, international business – nice to have

After employment:

Full-time & long-term contract directly with our client (B2B is is preferred)
Salary depends on your experience, skill set, and fit for the role
An international work environment with talented people and a startup spirit
Opportunities for raising professional qualifications
An international work environment with talented people and a startup spirit
Opportunities for raising professional qualifications
Flexible hours & the possibility to work remotely when necessary or required (you can also work from the office in Warsaw city center)
A MacBook and whatever equipment you consider necessary for work
Interesting job and challenging tasks
Private medical health care program

If you are interested to work with us, please send your CV in English at:

Subject: CUSTOMER SUCCESS SPECIALIST (German & English, IT, SaaS) – Remotely 100%

Please be informed that we reserve ourselves the right to contact only with selected candidates.

Please add the following statement to the application each time: „I agree to the processing by Alpharec Sp. z o.o. my personal data disclosed in the application documents in accordance with the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016. on the protection of individuals with regard to the processing of personal data and on the free movement of such data and the repeal of Directive 95/46 / EC (general regulation on data protection) for this and subsequent recruitment processes carried out by Alpharec Sp. z o.o., for a period of 2 years from the date of submitting my data.”

In addition, we inform: The administrator of your personal data acquired in the recruitment process is Alpharec Sp. z o.o. with headquarters in Wrocław, ul. Pomorska 32. You can contact the Inspector of Personal Data Protection using the address: data@alpharec.com. Personal data will be processed in order to carry out recruitment processes (legal basis: Article 22¹ § 1 of the Labor Code in relation to Article 6 (1) c. Regulation of 27 April 2016. Regulation of the RODO as part of the implementation of the legal obligation on the data administrator). Providing data is voluntary, but necessary to participate in recruitment processes. Entrusted personal data will be kept for a period of 2 years from the date of their transfer. Expected categories of recipients of data: recruiters and persons deciding about employment on the part of our clients. Applicable rights: the right to request the administrator to access personal data relating to himself, rectify them, remove or limit processing, as well as the right to object and the right to transfer data and the right to file a complaint to the supervisory body.

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Alpharec – excellent recruitment agency Poland (Warsaw, Wroclaw, Cracow Poznan, Lodz), recruitment, executive search, HR consulting